Returns & Exchanges

  • How do I exchange a shirt for a different size?
  • If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:


Make sure to include details on the correct size needed sent back.  

Additional charges may apply such as reshipping or if you exchange for an S through XL for a 2XL ($1 extra) or 3XL ($2 extra).

Reshipping Fees: If you are shipping back 1-3 shirts, please include $5 cash or check/money order payable to "The Muggle Shop”. Add $1 for each additional item. Also include any additional charges for larger sizes as explained above.

Please send the exact amount. If you do not, it will take longer to complete the return process.

You have 30 days to exchange your item.

Please Note: 
-Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
-If you have a question about your return, contact us at STORE EMAIL

  • How do I return a shirt for a refund?
  • If you want to return your item for a refund you may do so within 30 days. We do not refund shipping cost and there is a $10 restocking fee per shirt. Items must be unworn and unwashed. The refund will go back onto the original method of payment.

Please send your Return to:


Please Note: 
-Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
-If you have a question about your return, contact us at STORE EMAIL

  • What do I do if I received the wrong shirt or my shirt is defective?
    • If this happens, we are truly sorry. Please email us at STORE EMAIL and tell us your order number and how we messed up.  We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!


  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $5 unless you order a large amount of weight.  On FREE promotional items shipping starts at $9.95 as we are shipping from our different warehouses overseas.
  • Do you ship internationally?
    • We currently do not offer international shipping.  This is something that will be available in the near future. 
  • How do I track my package?
    • You can check on the status of your order at any time by going to the following link:  Order Status.  You can also reach out to our customer support desk at STORE EMAIL to ask questions anytime.  
  • How long does it take for an order to arrive?
    • This depends on the product ordered.  Most of our t-shirts and apparel products are printed on demand.  It typically takes only a few days to get your shirt printed and shipped out.  Extremely popular designs can cause a 1-2 week delay in printing.  Once shipped, it only takes your order will arrive within a few days.  We currently have printshops throughout the US.  You’ll receive an email & tracking number when your order has shipped. For other items like free promotional items please allow up to 4 weeks for delivery depending on demand. If you're still not sure, just email us.  We're happy to help.
  • I ordered 2+ items, but only received one... where's my order?

Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way


Shirts & Apparel

  • What type of t-shirts do you print on?
    • We print on the finest, softest, comfiest tees... Port & Co. Supply all of our products.
  • How are your shirts printed?
    • We use a world class infrastructure for screen printing, DTG printing, and sublimation.  The style of printing is determined by the product you purchased.  Our primary print style is DTG. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.  This allows high quality and colorful designs.
  • What is the sizing on your apparel?